While we endeavour at all times to provide an appointment with the doctor of your choice, sometimes this is not possible. We suggest that you book well in advance if you need a regular appointment. We have “book on the day” appointments available for patients who need urgent medical care and these appointments are mostly available with the “oncall” doctor rostered for that day. The practice is staffed by appropriately qualified doctors and your medical records are available to all doctors working at the practice.
Influenza can cause very severe illness, particularly in the elderly and in people with certain medical conditions. People considered to be at “higher risk” receive the vaccine free of charge through the Government’s immunisation program. They include:
anyone aged 65 or older
all ATSI individuals aged 6-months to <5-years, and 15-years +
individuals aged 6 months to <5-years
individuals aged 5-years and over with medical conditions predisposing to severe influenza eg cardiac disease, asthma, diabetes
The vaccine is available for purchase from the surgery for anyone 6 months and older who wishes to be protected from influenza.
An appointment needs to be made for the administration of the vaccine. These appointments are bulk billed.
You may like to read more about Influenza here.
We hold a Patient Participation Survey on a regular basis where you are asked for your anonymous opinions on important aspects of the service. Answers are evaluated independently. We welcome positive and negative comments, and the results help us to serve you better.
However, if you are unhappy with any aspect of the care you receive from either clinic, we would like to know about it. Please feel free to talk to your doctor, our Practice Manager, or one of the receptionists about any problems you have with the service we provide.
The Health Services Commissioner protects your health rights and may be contacted toll free on 1800 136 066 (or write to Health Services Commissioner, 30 th Floor, 570 Bourke St , Melbourne , 3000)