Both clinics hold a Patient Participation Survey on a regular basis where you are asked for your anonymous opinions on important aspects of the service. Answers are evaluated independently. We welcome positive and negative comments, and the results help us to serve you better.
However, if you are unhappy with any aspect of the care you receive from either clinic, we would like to know about it. Please feel free to talk to your doctor, our Practice Manager, or one of the receptionists about any problems you have with the service we provide.
The Health Services Commissioner protects your health rights and may be contacted toll free on 1800 136 066 (or write to Health Services Commissioner, 30 th Floor, 570 Bourke St , Melbourne , 3000)